Privacy Policy

Effective Date: 15/10/2025

We at Delayed Plane Claim respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

Personal details: name, email, phone number, address.
Flight information: airline, flight number, dates, delay/cancellation details.
Payment information: bank account details for compensation transfers.

2. How We Use Your Information

To process flight delay or cancellation claims on your behalf.
To communicate with you regarding your claim status.
To comply with legal obligations.

3. Sharing Your Information

We may share your data:

With airlines or relevant service providers necessary to process your claim.
If required by law or to protect our legal rights.

4. Data Storage & Security

We use appropriate technical and organisational measures to secure your data. Personal data is stored only as long as necessary to process claims and meet legal obligations.

5. Your Rights

You can:

Access the personal data we hold about you.
Request corrections or deletion of your data.
Object to processing or withdraw consent (where applicable).

6. Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

7. Contact Us

For privacy questions, contact:

support@delayedplaneclaims.co.uk

+44 7340 677220